Shipping policy
1. Where We Ship Currently, we exclusively ship to the United States.
2. Shipping Costs
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Standard Shipping: $4.99
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Free Shipping: Free on orders over $59
3. Processing & Production Time
Because each item is made to order, please allow 1–2 business days for us to prepare and send your design preview after we receive your photo and order details.
After you approve the preview, production takes an additional 3–5 business days. Processing time is separate from shipping time.
4. Estimated Delivery Time
Standard shipping within the United States takes approximately 7–15 business days after your order is dispatched.
The total estimated timeline is approximately 11–22 business days from the time we receive your photo and order details. Delivery estimates do not include weekends, holidays, customer approval delays, or unexpected carrier delays.
5. Order Tracking Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Please allow 24-72 hours for the carrier's tracking system to update the latest status.
6. Incorrect Shipping Addresses Customers are strictly responsible for providing the correct shipping address at checkout. If a package is returned to us or lost due to an incorrect or incomplete address provided by the buyer, we are not responsible for covering the replacement or reshipping costs. Please double-check your details before completing your purchase!
7. Lost or Stolen Packages We are not responsible for packages that are marked as "Delivered" by the carrier but are subsequently lost or stolen. If your tracking indicates delivery but you haven't received it, please contact your local post office or carrier directly to file a claim.
8. Delays & Unforeseen Circumstances While we strive to meet all delivery estimates, occasional delays may happen due to factors beyond our control, such as extreme weather conditions, carrier volume spikes (especially during holidays), or local postal hub issues.